Enhancing SAP FICO Support

Having provided SAP support across a range of modules for one of our customers, a leading healthcare packaging supplier, for more than two years, we are pleased to be accommodating its increased need for SAP Financial Accounting and Controlling (FICO) support.

We began working with the packaging company after it had separated from its parent organisation. We were brought in as its new support provider based on the breadth and depth of our expertise across the whole range of SAP supply chain and finance related modules, and the ability of our UK-based team to support the business’ global operations.

The customer benefits from an hour bank model of support, covering its material management (MM), manufacturing, quality management (QM), sales and distribution (SD), warehouse management (WM) and finance and controlling (FICO) processes. Its internal team is able to call upon our expertise in whatever area they need, including testing and resolving issues, service and change requests, giving advice for long-term improvements, upskilling and training.

With SAP FICO related calls continually on the rise, it was decided that an increase to the customer’s hour bank would be the ideal course of action, enabling enhanced dedicated support from our FICO consultants.

Support with The Config Team entails full transparency of support usage over time through access to a live dashboard, as well as regular reports and analysis of ticket volumes across different modules and ticket types. With services overseen by a dedicated service delivery manager, we can ensure that our support continually meets requirements and accommodate changes over time as needed.

Speaking about this enhanced support contract, our head of services, Nick Wilding, said: “Our support team have been doing a brilliant job working with this customer over the last couple of years, and we are delighted to be able to accommodate its growing need for SAP FICO support with an increased hour bank, ensuring that its supply chain continues to run at optimum efficiency.

“The breadth and depth of our SAP supply chain and finance expertise, coupled with our flexible approach to support contracts, means we are well placed to evolve our SAP support offering in line with our customers’ growth and changing requirements.”

Get in touch for more information on our SAP support services.