The latest updates from Industries and Customer Advisory
Newsflash forSAP User Groups
August, 2020
Dear User Group Members,
We already passed the halfway mark of this challenging year, developing new work habits and adapting to the “new normal”. Nevertheless, we hope you will be able to rest and recharge during this summer.
Our team was working hard on enriching our virtual offerings on knowledge transfer and keeping the virtual exchange with you alive. We continue to update you about beneficial customer programs and specific SAP user group offerings. With this newsletter we want to share with you the latest news, and how they impact SAP customers and SAP user groups in terms of strategy, products, services and support.
The new normal certainly will change learning habits: Below you will also find the latest updates on our upcoming virtual learning offerings for SAP customers and SAP user groups. Please feel free to share with other members and your peers where you see fit (there is a subscribe link at the bottom of the email).
Most of us already adapted to the new ways to interact and learn – virtual formats are essential in our new normal. With this in mind, we are continuously improving and extending ourvirtual knowledge transfer offerings, adding new and exciting content.
Everything is grouped by topic and language, so you can easily find your topic of interest.
This section provides you with offerings SAP has created based on feedback and requests from SAP user groups, as well as offerings that SAP user groups want to share with their peer communities around the world.
Change Resistance Awareness Workshop
Change Management:Understanding and overcoming resistance to change is the critical driver towards massively transforming innovation according to broad consensus in research. Our mind is our most powerful asset in the world of data and disruption – we are what we think and we guide our success within the environment of new technologies and innovation by our mindset. If you want to change, you need to change your own mind first and only then you can help others change their mind. Leading Others Through Change is THE most critical leadership responsibility. You need to dedicate considerable effort in seeking everybody’s commitment in a shared response to change, while also ensuring that nobody is left behind. Your active participation is of highest importance - your system will never change unless you also change.
Virtual Event ASUGEXPRESS: Value Now - Reducing the Cost and Improving Value of Your SAP Investment
You can’t stand still with your SAP solution. SAP's narrative on disruption and digital is true and many of the statedbenefits of SAP S/4HANAare just waiting to be unlocked in the SAP systems that you've already paid for. Join this webcast to learn how your SAP center of excellence (CoE) can reduce cost and drive value from your existing SAP investment that could actually help fund your SAP S/4HANA migration at a later date.
SAP Data and Analytics Virtual Forum: Data to Outcome
Unlock the Full Potential of Your Data and Business by participating in the SAP DATA and Analytics Virtual Forum: Data to Outcome. This two-day conference brings together thought leaders, business professionals and industry experts as we discuss how to power data-driven enterprises. Learn how to drive stronger insights, intelligence, and impact for your organization. Engage with keynote speakers (e.g.Guy Kawasaki,Michele Pelino,Gerrit Kazmaier) in live Q&As, interactive guided demos, virtual 1:1 consulting sessions, and more!
SAP S/4HANA Adoption Starter Engagement for SAP User Groups Members
The SAP S/4HANA Adoption Starter Engagement enables customers to design and develop their initial road map for SAP S/4HANA with a free-of-charge, real-time, virtual classroom environment guided by SAP experts. The engagement comprises services and tools such as SAP Business Scenario Recommendations, SAP Transformation Navigator, and SAP Readiness Check.
You can register for a six-week engagement in your respective region.
What is the Net Promoter Score (NPS) and why is it important to SAP?
Customer loyalty is one of SAP’s four company-wide strategic goals, along with growth, profitability, and employee engagement. One of the key metrics to measure our non-financial performance in the area of customer loyalty is the customer Net Promoter Score (NPS). The NPS is calculated through the answer to the “likelihood to recommend” question in our annual NPS survey. Customer responses are then categorized into one of three groups: Promoters, Passives, and Detractors. The percentage of Detractors is then subtracted from the percentage of Promoters to obtain the score, and this can range from –100 to +100. While NPS is based on an overall score, it also provides valuable insight into our customers’ view on their relationship with us, our solutions, and services. It drives change and strategies within the organisation. If you are an SAP direct customer and wish to receive the survey to share your feedback, please request the survey under the following link.
Start of pilot phase of the all-new Pathfinder 2.0 - a service of the Customer Engagement Platform
The new Pathfinder 2.0 is a service that helps you leverage the full potential of your solutions and support. This customer-specific report helps to bridge conversations between IT and line-of-business (LoB) decision makers, by providing fact-based insights and tailored recommendations on the benefits of upgrading from older SAP S/4HANA releases. It moreover helps you best use SAP Enterprise Support to respond to COVID19, and optimizes business and IT operations.
Unleash SAP innovation by discovering the SAP Road Map Explorer
Acting as a personal guide, the SAP Road Map Explorer helps SAP customers build road maps and navigate through SAP’s product innovations in a simple way - providing road maps that are interactive, customizable, constantly updated and available, complemented by an easy to consume user interface. This interactive tool provides valuable insights in product innovations across SAP’s major products and it can cater to individual needs, empowering customers and partners to make informed decisions about their SAP road map. Read theblogand participate in therelated webcastto discover the possibilities the SAP Road Map Explorer offers.
Total Economic Impact Study by Forrester – SAP Model Company
SAP Model Companyis a prepackaged end-to-end reference solution for SAP S/4HANA, SAP Customer Experience, and SAP SuccessFactors. Model Company is tailored to specific industries or line-of-business (LoB) and based on best practices. SAP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying a Model Company in the transition to SAP S/4HANA. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Model Company for an SAP S/4HANA scenario, although results may be comparable for other applications. Forrester interviewed six decision makers at organizations using Model Company and designed a composite organization based on characteristics of those organizations.
Total Economic Impact Study by Forrester– SAP S/4HANA Adoption Starter Engagement
TheSAP S/4HANA Adoption Starter Engagementconsists of seven modules that leverage SAP’s strategic tools with the goal of producing a draft transformation roadmap for the SAP S/4HANA migration in six weeks. Organizations participate in 1:1 and 1:n sessions guided by SAP experts during the planning stage of their SAP S/4HANA transition to understand the value of implementing SAP S/4HANA, the target environment and cost, the preferred transition approach, preparation activities, and to create a high-level project plan. SAP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential benefits enterprises may realize by using the SAP S/4HANA Adoption Starter Engagement itself or independently using some of the tools that are included in the SAP S/4HANA Adoption Starter Engagement, includingSAP Business Scenario RecommendationsandSAP Readiness Check. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of participating in the SAP S/4HANA Adoption Starter Engagement on their organizations.
Live Support Channels from SAP Speed Time to Answer for Technical Support
More and more customers are using SAP’s live support channels to address their support related needs. In an interview,Rohan Patel, head of Support for Intelligent Technologies at SAP, explains how the company’s live support channels offer a faster and more direct route to issue resolution, thus improving customer satisfaction within the Product Support organization.
Check out the upcoming scheduled offerings and new webcast replays. As a special offering, we have sessions available in Chinese (ZH) and Japanese (APJ). Just select your region below
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